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Contact Us 3



Fast Knoweledge Base

To improve your user experience, below we’ve added answers to some of our most frequently asked questions and support inquires. If you can’t find the answer to your question below or in our FAQ section please use the above contact forum to drop us a line.


Standard shipping time is 7 to 14 days to most of the world although. Shipping times can vary based on your location. In certain countries shipments can be held by local customs if you are required to pay VAT or additional import taxes. If a package is held by your local customs you should receive a letter explaining how to pick up your order. If its been over 21 days and you still have not received you package or customs notification please write us an email containing your shipping and order number so we can track down your shipment.


We use standard EU and US standard sizing for all of our apparel and footware. Please visit our sizing page to see our complete sizing charts and measurement instructions for custom made items.


We accept returns on new items with tags still attached within 30 days of receipt.


All of our footwear and apparel comes with a standard 90 day warranty on craftsmanship and functionality. Our Black Label items include a 1 year warranty on craftsmanship and functionality. If any products fail from standard ad normal use within the warranty date we will replace it no questions asked.

Promote and Partner

We are always looking for bloggers and influences to join our partner programs. If you are interested please write us at: partner@saomoda.com

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