Refund policy

Last Updated: July 2026

At Saomoda, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms outlined below.

Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a return due to a change of mind, the item must:

Be unused and in its original condition.
Be returned with all original packaging and accessories.
Be unworn, unwashed, and unaltered.
Show no signs of wear, including makeup, deodorant, perfume, or odor marks.
Have all original tags, labels, and hygiene stickers still attached and intact.

Note: Items returned without their original packaging where the packaging forms part of the product.

How to Request a Return

To start a return, please contact us using the details below:

Email: contact@saomoda.com
Phone: +44 73 77 08 80 95

Our customer support team will provide return instructions and the appropriate return address for your order.

Please do not send items back without first contacting us so we can ensure your return is processed correctly.

Return Address

Returns may be processed at our designated returns facility:

40 Great Marlborough St, Carnaby, London W1F 7JQ, UK

In some cases, customers may be provided with an alternative return address depending on the product or fulfillment location. Return instructions will be provided by our support team.

Return Shipping Costs

For returns due to a change of mind or customer preference, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service and retaining proof of postage until the return has been received and processed.

Faulty, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

Your order number.
A description of the issue.
Clear photographs or videos showing the product.

After reviewing the information, we may offer one of the following remedies:

A replacement item.
A repair where appropriate.
A full refund.

If a return is required for a faulty or incorrect item, we will provide return instructions and cover the return shipping costs.

Refunds

Once your returned item has been received and inspected, including a check that tags, hygiene seals, and packaging are intact and the garment shows no signs of wear, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase within 7 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.