FAQs

We're here to help you have the best possible shopping experience. If you can't find what you're looking for, please reach out to us at contact@saomoda.com


Q1: What's your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your order, you can contact us  and we'll guide you through the return process.

To be eligible for a return, the item should be unworn, unwashed, and in its original condition with tags attached, returned in its original packaging where possible. For full details, see our Return and Refund Policy.

Q2. Do you offer any guarantees on your products?

Yes, every purchase is covered by our 7 Day Satisfaction Guarantee.

If you're not fully satisfied, contact us within 7 days of delivery for a refund or exchange. Learn more in our Return & Refund Policy.

Q3. How can I contact customer support?

You can reach us anytime at:

Email: contact@saomoda.com

Phone: +44 73 77 08 80 95

Our team aims to respond within 24 hours during business hours.

Business Hours: Monday–Friday: 9:00 AM–6:00 PM (GMT)

Q4. What if I receive a defective or damaged product?

Please contact us within 48 hours of delivery at contact@saomoda.com with a brief description and photos of the issue. We'll review your case promptly and arrange either an exchange or refund, per our Return & Refund Policy.

Q5. Can I cancel my order after it's placed?

Yes, you can cancel your order in 24 hours and before it ships.

Once your order has been shipped, it cannot be cancelled, but you can return it after delivery by following our return procedure.

Email contact@saomoda.com for assistance.

Q6. Do you have a physical store location?

 We are primarily an online store, allowing us to keep prices fair and ship efficiently across the UK. Our registered business address is 40 Great Marlborough St, Carnaby, London W1F 7JQ, UK.

Q7. How long does shipping take?

Our estimated delivery times are:

  • Processing time: 1–2 business days (Monday – Friday)
  • Transit time: 5–7 business days within the UK
  • Estimated total delivery time: 6–9 business days, depending on your location.

All orders include tracking. You'll receive an email with tracking details once your order ships.

For more details, visit our Shipping Policy.